Professionalism Courses

The Color of Customer Service

Providing outstanding customer service means consistently meeting and, at every opportunity, exceeding the needs of the customers. Customers want to be recognized, appreciated, and treated with courtesy and understanding. You can always provide this level of service during any contact with a customer, no matter how brief or difficult the encounter. It all starts with a positive attitude and each of us taking full responsibility for our own actions. In this workshop, you will take an in-depth look at what service is, how your Ntrinsx color impacts the customer experience and why good service is important. Participants will learn the keys to delivering outstanding customer service for each encounter, a process to handle angry customers and a recovery strategy to build customer satisfaction with a HEART.