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Getting to Know Your Customer is an Inside Job

By focusworkscg | Jul 14, 2023

Remember when we had only a few holidays each year? Scanning my calendar today, it seems like every other day is a reason to celebrate something; pets, knitting, skydiving, restaurants, you name it. I noticed that in July, we’re supposed to be ready for something called “Get to Know your Customers Day.” In fact, it…

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Taking the “Whole-Person” Approach to Employee Satisfaction and Retention

By focusworkscg | Jun 21, 2023

It’s hard to believe, but we’re almost halfway through 2023. Caught up in the frenetic, day-to-day work of running a business from one quarter to the next, it’s easy to lose perspective and feel a bit of burnout creeping in at this time of year. But that’s what summer is for, right? It’s the season…

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The Most Effective Leaders Never Stop Learning

By focusworkscg | May 25, 2023

“Leadership and learning are indispensable to each other.” – John F. Kennedy Excellent communication skills, a clearly defined vision, decisiveness under pressure, and the ability to successfully inspire and support a team of people – these are the some of the positive traits commonly attributed to effective leaders. One important quality that isn’t talked about quite…

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