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Getting to Know Your Customer is an Inside Job
Remember when we had only a few holidays each year? Scanning my calendar today, it seems like every other day is a reason to celebrate something; pets, knitting, skydiving, restaurants, you name it. I noticed that in July, we’re supposed to be ready for something called “Get to Know your Customers Day.” In fact, it…
Read MoreTaking the “Whole-Person” Approach to Employee Satisfaction and Retention
It’s hard to believe, but we’re almost halfway through 2023. Caught up in the frenetic, day-to-day work of running a business from one quarter to the next, it’s easy to lose perspective and feel a bit of burnout creeping in at this time of year. But that’s what summer is for, right? It’s the season…
Read MoreThe Most Effective Leaders Never Stop Learning
“Leadership and learning are indispensable to each other.” – John F. Kennedy Excellent communication skills, a clearly defined vision, decisiveness under pressure, and the ability to successfully inspire and support a team of people – these are the some of the positive traits commonly attributed to effective leaders. One important quality that isn’t talked about quite…
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